Sustaining Competitive and Responsible Enterprises (SCORE) is an ILO global programme that aims at improving the productivity and competitiveness of Small and Medium sized Enterprises. 

The purpose of the ILO SCORE TOT is to provide a combination of class-room training and online / on-site coaching on how to conduct enterprise visit and baseline assessment in enterprises as per SCORE methodology and to deliver SCORE Training online to SMEs effectively and in good quality. A key outcome of ILO SCORE TOT is to support the capacity development of local institutions.

ILO SCORE TOT is available for the following modules:

The ToE cycle is implemented by the Trainer Candidates under the supervision of the SCORE Expert Trainer. This allows the candidates to practice the skills learned during the ToT workshop and for Expert Trainers to assess the Trainer Candidate’s performance.

In this phase, the Trainer Candidates undertake all activities normally required in a ToE cycle, such as: selecting enterprises, undertaking a baseline assessment to know the enterprise needs, designing and delivering the ToE classroom workshop, providing after training support in the form of enterprise visits/on-site factory consultations and reporting enterprise progress to the SCORE Expert Trainer. 

All Trainer Candidates have to first participate in a ToT and deliver ToE in the Workplace Cooperation module or the SCORE Basics before being further trained in any other SCORE Training module. After Trainer Candidates are comfortable in either of these two training content, then they can be further trained in the other SCORE Training modules. 

Since the SCORE Training modules cover many different topics and require a broad spectrum of expertise, most candidates become trainers for only 2-3 modules on average, corresponding to their experience, interest and capability.

Upon successful completion of the ToT workshop and ToE cycle, a Trainer Candidate is recommended for certification by the SCORE Expert Trainer. A certificate of competence is issued by the ILO Global Head Quarters the first time the Trainer Candidate undergoes training in either the module on Workplace Cooperation or SCORE Basics. Thereafter, the Trainer has the right to call himself/herself as a SCORE Trainer.

Subsequent training in other SCORE Training modules allow the certified Trainers to further develop their skills and allow them to provide ToEs in other SCORE Training modules as well. In limited cases, it may so happen that the Trainer Candidate needs more practice at the enterprise level in delivering SCORE Training. 

In such a case, the Expert Trainer will provisionally recommend the Trainer Candidate for certification and the Trainer Candidate will be allowed to conduct one more ToE. If he/she completes this ToE up to SCORE Training standards, then he/she will be recommended for SCORE Trainer certification.SCORE Trainer Certificate is governed by the ILO Trainer Certification for SCORE Training guidelines. This document introduces a quality standard into the programme.

The purpose of certifying Trainer Candidates in SCORE Training is to develop a reliable base of trainers who can deliver SCORE Training to enterprises at high-quality. Certified Trainers have full access to all SCORE Training materials, including Manuals, Trainer Guides, PowerPoint presentations and the Enterprise Visit Guide.

Once certified, they are listed as certified Trainers on the ILO knowledge sharing platform and are authorized to deliver the training programme in cooperation with ILO and/or implementation partners.

To maintain the status as ILO Certified Trainer for SCORE Training, a trainer must conduct at least one training of enterprises in a year and submit training records to the ILO. A trainer who is inactive, violates the ILO Copyrights or exhibits behaviour that undermines core values of the ILO will be removed from the list of certified trainers.